You might find it difficult to figure out the best way to handle bad Google reviews. If you want negative information about your business removed from Google’s search results, be thankful to the person who wrote it. In this article, we discuss review gating. Responding to online reviews with care will increase your chance of keeping an unhappy customer, win their trust and enhance your online reputation.

The reviewer will expect you to answer quickly, and politely, and to offer an appropriate solution. Keep in mind that the reviews will be visible. Therefore, it is important to stay calm, polite, and unaffected. There’s nothing more embarrassing than a heated debate on a public platform. Your reputation could be irreparably damaged if you do not respond to the situation how to remove bad reviews on google with compassion, understanding, and an apology. You may want to try taking the communication offline. Say “thanks” and work to build relationships with your reviewer as well as other customers.

Responding to all reviews, good or bad, will ultimately help you succeed in this new economy of trust. Your business will be infused with life when you respond to reviews, both good and bad. By being transparent and honest about your responses, other customers can read the fine print. Investing in relationships will build loyalty and show that you are concerned about each client or customer.

Your credibility may be at stake, so you might delete negative reviews. Is it possible to delete Google reviews from your website?

You’ll need to either contact Google or report the Google review through your Google Business Profile to be able to get it removed. If the Google reviews you’re trying to delete are genuine fake or spam, and contain content that is against Google content guidelines (see below), then your best bet would be to report them through your Google Business Profile.

Google will not let you delete your reviews, because the purpose of them is to represent what customers have experienced. However, don’t fret! You can use the strategies below to remove those negative reviews. Contact the customer via phone or email, if possible. You may also ask them to reach you directly with the information you gave in your response. You can express your regret for the customer’s negative experience, and you may ask what else you could do to help.

Ask the client if he or she would be willing to remove their bad review after your call. You may not need to intervene in some cases, or you can offer a freebie or discount to encourage them.

Remember that some customers may not agree to remove or change their review, even if it is incentivized. That’s fine. You should do your best to diffuse the tension and resolve any issues. You never know. You may find that they revisit your review later. Dealing with Google’s negative reviews can be difficult. Some shady people may buy fake Google reviews to try and target your company listing.